Exchange and Returns

Femme is always looking out for our clients!

If you change your mind about a product, Femme will guide you to the easiest and quickest way to return or exchange it. Our website is primarily a support for our stores; where you can exchange your purchases and you can as well benefit from our sales associate’s expertise and professionalism.

ON LINE PURCHASES

 

Return and exchange policy

 

You have a period of 14 days (from the reception of the package) to either

 

  1. Exchange in store

 

  1. Exchange by post

You can either exchange for a different size or a different color.  The return cost is your responsibility. Exchanges are accepted only with original tags hanging on unworn garments.

 

You must advise Head Office by sending an e-mail at info@femmedecarriere.com

Provide: Full name

              Order Number

              Reason for exchange

 

Please return garments in the original box with the original receipt to the address below:

 

Femme de Carrière

225 Chabanel Ouest, Room 605

Montreal, Qc H2N 2C9

 

  1. Return by post

The return cost is your responsibility. We do not provide refunds for purchases.

 

Please return garments in the original box with the original receipt to the address below:

 

Femme de Carrière

225 Chabanel Ouest, Room 605

Montreal, Qc H2N 2C9

 

Please return unworn garments with their original tags

 

When items are returned by post you will benefit from a credit note issued by our Head Office usable for a period of 6 months exclusively on our website.

 

We are not responsible for lost or damaged returned merchandise. 

 

 

INSTORE PURCHASES

 

 

ANY PURCHASE AT REGULAR PRICES UP TO 50% OFF:

 

RETURN TO STORE: We do not provide refunds for purchases. Please exchange or return unworn garments with their original tags.

 

You have a period of 14 days to exchange in store only OR to benefit from a credit note issued by the head office usable in the following 6 months in any of our locations.

 

ANY PURCHASE AT 60% OFF AND OVER:

This is a FINAL SALE.  No refund and no exchange.